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Garrett, J W and Teizer, J (2009) Human Factors Analysis Classification System Relating to Human Error Awareness Taxonomy in Construction Safety. Journal of Construction Engineering and Management, 135(08), 754–63.

Girmscheid, G (2009) NPV Model for Evaluating the Economic Efficiency of Municipal Street Maintenance by Private Providers. Journal of Construction Engineering and Management, 135(08), 701–9.

Imbeah, W and Guikema, S (2009) Managing Construction Projects Using the Advanced Programmatic Risk Analysis and Management Model. Journal of Construction Engineering and Management, 135(08), 772–81.

Islam, M M and Mohamed, S (2009) Bid-Winning Potential Optimization for Concession Schemes with Imprecise Investment Parameters. Journal of Construction Engineering and Management, 135(08), 690–700.

Manley, K, McFallan, S and Kajewski, S (2009) Relationship between Construction Firm Strategies and Innovation Outcomes. Journal of Construction Engineering and Management, 135(08), 764–71.

Marzouk, M, Said, H and El-Said, M (2009) Framework for Multiobjective Optimization of Launching Girder Bridges. Journal of Construction Engineering and Management, 135(08), 791–800.

Puddicombe, M S (2009) Why Contracts: Evidence. Journal of Construction Engineering and Management, 135(08), 675–82.

Rosner, J W, Thal, A E and West, C J (2009) Analysis of the Design-Build Delivery Method in Air Force Construction Projects. Journal of Construction Engineering and Management, 135(08), 710–7.

Sacks, R, Rozenfeld, O and Rosenfeld, Y (2009) Spatial and Temporal Exposure to Safety Hazards in Construction. Journal of Construction Engineering and Management, 135(08), 726–36.

Senouci, A and El-Rayes, K (2009) Time-Profit Trade-Off Analysis for Construction Projects. Journal of Construction Engineering and Management, 135(08), 718–25.

Yip, B and Rowlinson, S (2009) Job Redesign as an Intervention Strategy of Burnout: Organizational Perspective. Journal of Construction Engineering and Management, 135(08), 737–45.

Yiu, T W and Lai, W Y (2009) Efficacy of Trust-Building Tactics in Construction Mediation. Journal of Construction Engineering and Management, 135(08), 683–9.

  • Type: Journal Article
  • Keywords: Construction management; Contracts; Dispute resolution; Mediation;
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000028
  • Abstract:
    Distrust hinders disputing parties and mediators from achieving mediation success. Mediators therefore often use different trust-building tactics to generate some degree of trust in themselves and in the mediation process. This paper reports a study that identified the trust-building tactics used by construction mediators and examined the efficacy of these tactics with respect to their outcomes. Three study stages were designed. With reference to the mediation model of Sloan (1998), trust-building tactics and outcomes were first identified in Stage I. Next, the data were collected from accredited mediators with a questionnaire survey in Stage II. The collected data were then validated via reliability assessments in Stage III. With the use of multiple regression analyses, the efficacy of the trust-building tactics was examined by relating these tactics to their outcomes. The findings of this study suggest that the trust-building tactics used in Step 4 (i.e., explore interests) of Sloan’s (1998) mediation model are influential in developing trust among disputing parties and that they can also act as a time-saving tool in the mediation process. Furthermore, it was found that mediators can earn trust by adopting the trust-building tactics used in Step 3 (i.e., issues and trust) of Sloan’s (1998) model. These tactics can also serve to improve the relationships between the disputing parties. The results show that the trust-building tactics used in the final step (i.e., solutions) of Sloan’s (1998) model seem to have low efficacy in developing trust among disputing parties.

Yu, H, Tweed, T, Al-Hussein, M and Nasseri, R (2009) Development of Lean Model for House Construction Using Value Stream Mapping. Journal of Construction Engineering and Management, 135(08), 782–90.

Zhai, D, Goodrum, P M, Haas, C T and Caldas, C H (2009) Relationship between Automation and Integration of Construction Information Systems and Labor Productivity. Journal of Construction Engineering and Management, 135(08), 746–53.